Frequently Asked
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How long does shipping take?
Orders ship within 1–3 business days after payment is confirmed. (excluding weekends and holidays)
Can I exchange or return items?
Returns are accepted within 7 days of delivery, in unused condition. Round-trip shipping applies for change-of-mind returns.
Can I buy a strap separately?
Yes. Straps and charms can be purchased individually and freely paired with your bag.
Can I get a restock notification?
Request a restock alert on a sold-out product page and we will notify you when it is back in stock.
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