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Frequently Asked

자주 묻는 질문

How long does shipping take?

Orders ship within 1–3 business days after payment is confirmed. (excluding weekends and holidays)

Can I exchange or return items?

Returns are accepted within 7 days of delivery, in unused condition. Round-trip shipping applies for change-of-mind returns.

Can I buy a strap separately?

Yes. Straps and charms can be purchased individually and freely paired with your bag.

Can I get a restock notification?

Request a restock alert on a sold-out product page and we will notify you when it is back in stock.

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